Deliberate Practice

The best-selling books, The Talent Code, Talent is Overrated, and Outliers, bring to light “Deliberate Practice” a powerful practice process that increases skill development speed five to ten times that of standard practice methods. SpeakPoint uses deliberate practice to move associates from crawl, to walk, walk to run and run to sprint. Your associates acquire your messages fast and get all the practice they need without practicing on your customers.

A Game Changer

SpeakPoint changes the game by taking associates through each critical phase of skill building. Associates avoid developing poor messaging habits and dramatically improve their strategic messaging delivery skills from 20% to 80%. Impacting your bottom line by ensuring your prospects hear your most powerful messages.

Any Message or Conversation

SpeakPoint allows practicing any strategic message or conversation. Including, overcoming objections, positioning products, probing, consultative selling, negotiating, closing and more. Messages and conversations can be based on any sales methodology. The creation of a SpeakPoint role-play starts with a practice dialog. The dialog is simply a sample conversation with a customer that embodies the desired sale method and contains strategic messages

Learning Chunks

Your dialogs are broken into learning chunks. Each "Message" is broken down further into "Task outlines " of "Talking Points".  The Task Outline is the structure of your message and embodies your sales methodology.

Crawl, Walk, Run then Sprint

When associates are new to a lesson they "Learn" the messages during the "Crawl", and "Walk" stages.  These stages, are similar to training wheels on a bike.  Associates use recorded playback and self assessment to practice and internalize the fine details of your messages

From Scripted to Personalized and Flexible

Once an associate has acquired the basics of your message the "training wheels" are taken off in "Run" and "Sprint" modes.  Associates focus on the "big picture" or the structure of your message.  They work to make the message their own while still conveying a proven, powerful message. The goal is not to have associates memorize a script, but to practice with Task outlines and Talking Points that allow them to adopt your "Best Practice Patterns" no matter what situations they encounter in the field.  SpeakPoint's Patent Pending process uses "Learning Chunks"

Protect your Training Investment

SpeakPoint's cloud based reporting provides managers in-depth, real-time progress information. Managers can even review recordings of associates practice sessions. SpeakPoint helps you identify associates who will protect your training investment by contributing their sweat equity.

Certify your Associates Ready for your Customers

One type of practice cannot take an associate from rookie to expert.  SpeakPoint let's associates get 90% of the practice they need as they progress from learning to personalizing, without requiring a practice partner or consuming valuable trainer/manager time.

When an associate has successfully practiced key situations in SpeakPoint it is time for a face-to-face certification with an expert.  Only then will you know they are ready for your customers.